How to Troubleshoot Your Turtle Beach X12 Problems

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The Turtle Beach Ear Force X12 headset for the Xbox 360, PlayStation PS3 or PC can be crippled by various issues, including: overheating, chat or game echo, one side of the headset not working, buzzing and hissing in the headset, and more. Most of these problems can be resolved through troubleshooting, keeping you from having to fork over the cash for another nice headset or having to revert back to the headset that came with your gaming console.

The Turtle Beach Ear Force X12 headset offers flexibility and can be used with the Xbox 360, PlayStation 3 and computer systems.
The Turtle Beach Ear Force X12 headset offers flexibility and can be used with the Xbox 360, PlayStation 3 and computer systems.

Ear Force X12 Gets Hot When Hooked Up to PC

  • Too many USB devices connected to your computer can result in the Turtle Beach Ear Force X12 headset becoming warm or even hot. One cause of this is that the PC's USB root hub can't handle the number of USB devices connected to your computer. Disconnect some other unnecessary USB devices from the computer and then try using the headset.
  • The headset's power supply may be damaged or not up to the task of handling the power demands of both the computer and the headset, even with no other USB devices connected. Check the computer's power supply for signs of physical damage, and also check the specifications on the power supply to see if it can handle the power needs of both the PC and the headset. If it can't, consider upgrading the PC's power supply.


One Side of X12 Headset Not Working

  • Make sure all of the Turtle Beach Ear Force X12 audio cables are firmly connected. If the headset is connected to a PC, this means ensuring the green connector is plugged in firmly to the headphone jack on the PC, and if you're connecting the headset to a gaming console, this means ensuring the red and white audio cables are firmly connected to the correct audio outputs on the audio source and that those cables are firmly connected to the green connector on the headset's primary cable.
  • If you're encountering this problem listening to audio in a program on your computer, ensure that the balance output of the program is set to play in both the left and right channels and not just one channel.
  • If the headset works fine with a PC but you encounter this problem with a gaming console, try using a different 1/8-inch audio cable, if you have one, to connect the gaming controller to the headset. You can find these cables at most electronics stores or order them from Turtle Beach.
X360 PRO

X12 Headset Buzzing/Hissing

  • Disconnect the charging cable from the wireless Xbox 360 controller and see if the noise goes away. A buzzing or hissing sound while the headset is connected to the Xbox 360 wireless controller can be the result of the charging cable and headset being connected to the controller at the same time.
  • You may be suffering the effects of a ground loop, which occurs when the headset is connected to two devices that are both plugged into an AC adapter with a grounding prong. Connect one or both of the power cables to two-prong adapters and then connect them to an AC outlet and see if you're still experiencing that specific problem.
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Ear Force X12 Echo

  • You are likely playing the game and/or chat audio through both an external sound system and the Turtle Beach Ear Force X12 headset. Access the sound settings in each gaming console and then set up the console to output all audio through the headset only. However, keep in mind that you'll need to change this setting when you don't want to use the headset.
  • Alternatively, if your gaming console is set correctly or you're hearing an echo in your headset during a game on one of the gaming Nintendo 3DS consoles or on a PC, you may be hearing the external audio coming through the headset of someone in your party.


X12 Mic Not Working

  • The Turtle Beach Ear Force X12 microphone may be muted on your computer or gaming console. Checking your computer's audio settings to ensure the mic isn't muted and move the "Mute" button on the control plate on the headset's primary cable until the light on the control plate is green to un-mute the mic.
  • Make sure the chat volume isn't turned down in the gaming consoles audio settings or in your computer's audio settings.

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